1. Build your cart
Add available products from the storefront. Sold-out items cannot be checked out.
Shopping flow
How ordering works
Customers can browse online, pay securely when checkout is enabled, and still reach support before dispatch.
2. Checkout or ask for help
When online checkout is enabled, enter your contact details, receipt email, and delivery area before paying through Paystack. WhatsApp remains available for help.
3. Confirm and dispatch
Glow By Serwaa confirms delivery fee and dispatch timing before sending out the order.
FAQ
Common questions
Short answers to the things customers usually ask before ordering beauty products.
How do I place an order?
Add products to your cart. When online checkout is enabled, enter your details and pay the product total through Paystack. If online checkout is unavailable, WhatsApp support can help with a manual order.
Where do you deliver?
Delivery is available within Kumasi and can be arranged to other parts of Ghana through trusted riders or courier options.
How are delivery fees handled?
Delivery fees are confirmed after you share your delivery area because rider and courier costs can change by area and timing.
Can I ask questions before buying?
Yes. WhatsApp support is available for product questions, size or shade checks, routine guidance, delivery help, and order updates.
Delivery
Delivery support
Delivery cost is not guessed upfront. It is checked using the customer's exact area.
- Kumasi orders Local delivery is available in Kumasi, with rider fees confirmed based on the customer's area.
- Other Ghana locations Delivery outside Kumasi can be arranged through courier options where available.
- Dispatch timing Orders are prepared after product availability, payment, and delivery details are confirmed.
Terms of service
Ordering terms
These terms help keep order handling clear for both customers and the shop.
- Availability and pricing Product availability, prices, and delivery timing are confirmed before an order is dispatched.
- Customer details Customers are responsible for providing accurate names, phone numbers, delivery locations, and product choices.
- Order changes or cancellation Orders may be delayed or cancelled if a product becomes unavailable, payment is not confirmed, or delivery details cannot be verified.
- Product information Product descriptions are provided for shopping guidance and do not replace professional medical advice.
Refund policy
Returns and refunds
Beauty and personal care items need careful handling, so return rules are clear before purchase.
- If an item is unavailable If an ordered product is unavailable after payment, Glow By Serwaa will offer a replacement, store credit, or refund.
- How to request help Refund requests should be made through WhatsApp with the order details and payment reference where applicable.
- Opened or used items Opened, used, damaged-after-delivery, or hygiene-sensitive beauty items may not be returnable unless the wrong item was supplied.
- Delivery fees Delivery fees may be non-refundable once a rider or courier has already completed the delivery attempt.
If Glow By Serwaa sends the wrong item or a confirmed order cannot be fulfilled, support will work with the customer to correct it.
Privacy
Customer information
Only practical order information is requested so the shop can support and deliver the order.
- Information collected Customers may share their name, phone number, email address, delivery area, optional delivery notes, order details, and payment reference for receipts, support, and delivery.
- How it is used This information is used to create order records, send receipts, arrange delivery, communicate with customers, and resolve order questions.
- Payment handling When online payment is available, payment is processed through Paystack. Glow By Serwaa does not ask customers to send card details on WhatsApp or store card details on the storefront.
Customer care
What customers can expect
These are the service standards Glow By Serwaa wants customers to feel during checkout, delivery, and support.
Clear checkout
Customers should understand what they are paying for, where the receipt goes, and when delivery fee will be confirmed.
Helpful product guidance
Support should be available for product fit, size or shade checks, routine questions, and order updates.
Delivery communication
Delivery area, rider or courier cost, and dispatch timing should be confirmed before an order leaves the shop.
Contact
Need help with an order?
Glow By Serwaa is located at Adum-PZ, opposite Big City Guest House and DB's Clothing Store, Kumasi, Ghana. WhatsApp support is available for product questions, manual orders, delivery fee checks, and order support.